Yes, we provide international shipping to any nation.
When will you dispatch my order?
We ship Monday through Friday within 24 to 48 hours of receiving payment for transactions made using credit cards, and Bitcoin. However, international bank transfer payments might occasionally take longer to appear in our bank account, hence delaying shipment.
What is the shipping cost?
The shipping cost might vary based on the destination and urgency of the product. You will see your shipping choices and estimated delivery time at checkout.
Do you provide rapid delivery?
Customers may select our Premium Shipping option at checkout.
Who do you employ to deliver your orders?
For expedited delivery, we utilise several approved shipping firms and postal partners. Parcel Force is our favourite shipping partner.
How are packages delivered?
All our items are dispatched with tracking information, and you can select between Standard and Premium Shipping. At checkout, your selections and delivery timeframes will be displayed.
From where do you ship?
Depending on your location, we ship from the United Kingdom or the United States. Most of our orders are dispatched from the United Kingdom.
What should I do if my package is faulty or damaged?
If your shipment is damaged, please contact us so we can send you a replacement.
Do you give refunds?
The customer is responsible for determining the best suitable peptide for their particular needs. Clearly, we could not resell any returned products. Unfortunately, we are unable to replace orders unless they are damaged in transit.
How can I rectify the incorrect shipping information I entered for my order?
If you wish to modify your shipping information, please contact us as soon as possible; after your order has been shipped, we are unable to make any changes until the items are returned to us. The customer will be responsible for any incurred reshipping costs.
What is Pharma Grade’s shipping protection?
Shipping Protection guarantees the arrival of your item, it’s as easy as that. If your order is not received within twenty one days of shipment*, we will resend it. In the unlikely case your resend order is not received, we will issue a refund.
*21 days for Priority Mail, 28 days for Tracked Mail and 35 days for Australian orders.
Understand your country’s customs
Customs processes vary significantly from country to country, and it is not our responsibility to be conversant with all of them. Research the rules and regulations of your country before placing an order with Pharma Grade. After making an order, you take full responsibility for compliance with all local laws and regulations.
What will occur if customs holds my shipment?
If the Shipping Protection option is selected during checkout, we will guarantee delivery of your product. If your shipment is halted or returned to us due to customs difficulties, we will give you the option of a resend of your package.
Do you accept returns?
Due to the nature of the items and the applicable legislation, Pharma Grade cannot accept returns. Additionally, our items may degrade prematurely if improperly handled. Please contact our customer service department if you have any questions regarding your purchase.
How are refunds handled?
Pharmagrade places a high value on customer satisfaction. In the research peptide and Sarm sector, we hold ourselves to a greater degree of accountability than is sadly typical.
If a client receives a damaged package, free replacements will be delivered to them. In addition, if a box is lost or misplaced in transit, we will reship the identical item at no additional cost to you.
Policy on re-shipment:
If your purchase is returned to us because the mailing address was incorrect, we will reship it if you provide us with a new, accurate delivery address. However, you will be responsible for paying the additional shipping fees and costs.
Are the SARMs labelled on the packaging?
No, we respect your privacy and ship all orders and products without identifying information. However, if needed, they will also provide a return address.
How are the goods stored before shipment?
Our storage facility maintains a temperature-controlled environment for storing our research substances.
Where are your items sourced?
Our peptides are made to order in Europe and the United States in state-of-the-art facilities to assure the highest quality. Both facilities adhere to Good Manufacturing Process (GMP) and ISO 9001 standards.
Can you provide instructions on how to utilise your products?
Please remember that we are a supplier, and we cannot address any queries on the usage or use of our items; you must conduct your own research.
How can I verify that your items are authentic?
Our company’s success is contingent upon your satisfaction and continued business. Our goods are therefore manufactured under the strictest monitoring and supervision. If any items fail to fulfill our purity guarantee, we will replace your purchase without charge.
Why did I not receive an email to confirm my order?
When you place an online order, our system creates a confirmation email automatically. Please check your spam folder since confirmation orders are sometimes misclassified as spam. If necessary, please contact our customer service department.
Nothing happened when I selected “place order” on the checkout page. Was my order successfully placed?
If your order does not go through, you may need to clear the cache in your browser or switch to a different browser. A processing status bar will appear as soon as you click the “Place Order” button. Depending on your internet speed, orders are generally approved within 30 seconds. If the procedure takes more than two minutes, customer support is available. If you have completed a purchase but have not received a confirmation email from us, please check your spam/junk folders.
How long will it take to get my order?
Depending on your country of residence, Premium Shipping can take between three and five days, while Standard Shipping might take between ten and fourteen days.
What happens next after I submit my order?
We do not confirm payments since we receive a high volume of orders daily. Therefore, it would be impractical to react to each paid order individually.
- As soon as you place a purchase, you will be sent a confirmation email with payment instructions and your order number.
- Within 24 to 48 hours, orders are shipped.
- After your order has been sent, you will get an email with tracking details.
- Remember that it is not our obligation to monitor every shipment we dispatch.
- International payments may take up to three days to show in our account, depending on the bank.
- You will receive a tracking number via email when your payment is verified.
My shipment has not yet been delivered:
Please note that the shipping times displayed at checkout are ONLY ESTIMATES, and we cannot guarantee arrival within that window. While we make every effort to fulfill all orders within 24 to 48 hours, we have no control over an item after it has left our facility. If a significant delay happens, we will work with you to remedy the situation, often involving a discount on future orders or partial reimbursement of shipping costs. These instances are handled on a case-by-case basis.
What should I say as a reference when I pay?
When making a payment, please only use your order number as a reference and not any other information. This is important because it lets us link your order directly to your payment and skip any extra wait times.
What payment methods can I use?
We accept payments by credit card (limited countries), bank transfer, and Bitcoin.
When you get to the checkout page, you will be asked how you would like to pay.
Bank Transfer: You can easily make a bank transfer using online banking, a mobile banking app, or by going to a branch.
Please make sure you check your order number.
Please remember that if you pay into our account using someone else’s bank account, like your partner’s or a friend’s, it can be hard to match up the payment and confirm your order. This is why you must use your order number as the payment reference.
Bitcoin: After you finish your order, a pop-up screen with a QR code should appear. You can pay with this code or with the wallet address. Usually, it takes an hour for the order to be confirmed, but sometimes it can take longer. If your screen times out, don’t worry. Our system will finish the transaction as soon as the payment has been processed.
Credit card: You can use your credit or debit card to pay for orders. Orders from Australia cannot be paid for by credit card. Our card payment option settles in USD, the most you can pay with a card is $300 USD. There may be a small fee for currency conversion.
What type of glass is used to store your peptides?
To prevent absorption, a certain type of glassware is used.
What shelf life do your products have?
If properly preserved, the items can survive between two and five years.
How do I properly keep your products?
Keep your items out of direct sunlight and store them in a cool, dry area. Before dissolving, items must be stored in the refrigerator.
Are there any precautions to take when utilising your products?
Our items are sold exclusively for research purposes.
What is pure peptide?
At 214 nm, HPLC measures the concentration of the target peptide inside a peptide to evaluate its purity. The peptide link is broken at this moment. Consequently, UV spectrometers cannot identify any leftover salts or water in a sample. Deletion sequences, truncated sequences, and unprotected sequences are peptide impurities discovered after manufacture. Regular third-party testing ensures the quality of our peptides at 99 per cent.
What is lyophilization?
Lyophilization is another name for freeze-drying. This is the state in which our peptides are sent and kept. They can be stored at room temperature for up to two years before reconstitution.
Is it usual for the peptide powder in the vial to exist as a solid mass or as a fragmented powder?
Typically, the peptide powder in the vial will have a solid appearance; however, this might alter owing to shipment and handling. Despite this, the peptide’s purity will not be compromised.
Does it matter if the powder did not instantly dissolve when I reconstituted it in the vial?
There is nothing wrong with this, and it is not a symptom of poor quality; nonetheless, it will need time to fade. Alternately, the vial can be lightly rolled between the fingers but not shaken.
After reconstituting the peptides, how should I keep them?
When your peptides have been reconstituted, store them in the refrigerator between 2 and 8 degrees Celsius. The peptides can be refrigerated for at least four weeks without deteriorating in quality.
Why do peptides have distinct visual characteristics?
Peptides exist in a range of sizes and forms by their nature. Even though it is uncommon, a portion of the “cake” will shatter during shipping. It is a common occurrence that does not affect the product’s quality or efficacy. In addition, proteins such as LR3 have a bigger overall size than GRF or GHRP.
Is it OK to repeatedly freeze and thaw peptides?
Each thaw and refreeze cycle causes peptides to denature gradually, whether freeze-dried or reconstituted. Therefore, defrosting and refreezing should be avoided as much as possible.